FAQ General Questions
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. You can also mail us your business or personal check. Because we make custom/personalized signs to order, production work will not begin and your sign will not be shipped until your payment in full is received and processed. If paying by check, we will wait for your check to clear before beginning production or shipping. All sign orders must be paid in full prior to final shipping.
Yes. If you are looking for metric measurements, you will need to do the conversion prior to ordering. Almost all of our signs are shown in either inches (“) or feet (‘).
Yes. Our ordering page/shopping cart uses a secure encrypted server so you can feel perfectly safe entering your info/payment online. We are also PCI Compliant which means we pass the strict processing security requirements by the credit card industry. We do not sell our customers emails or names either, we want you all to ourselves!
No. All of our signs are shipped direct to the customer for DIY installation. We are happy to provide assembly and mounting instructions if you are purchasing any of our mounting hardware or post systems. If you have a very large sign then you may need to hire a local handyman to mount it for you, at your descretion.
If you are submitting your own logo and there are color(s) that you would like color matched, yes we can do that. Please let us know if you require a PMS color match while submitting your artwork to us. There is an additional charge of $39. to PMS color match per sign order. If no specific colors are mentioned we will use the colors on screen as you submitted the artwork to us. For best results on specific PMS colors, you can mail us a printed piece reflecting the color(s) you are trying to match, or give us the PMS color number only if you have an actual hard copy of the PMS color book. PMS color charts on any computer monitor are not accurate (all monitors show colors differently). If you have paint color samples you’d like us to match, those will have to be mailed to us. Contact us for address info. Keep in mind, perfect color matches cannot be guaranteed. However satisfactory matches can usually be achieved. Please contact us for more info.
Our sign engineers are creative innovators who seek out new materials and manufacturing methods that can be leveraged across many applications and customers. We have developed manufacturing processes that are extremely efficient; and it is this high degree of efficiency that allows us to create many more signs in much less time than our competition. We use parametric design on our computer aided sign making systems and techniques to manufacture high-impact, low maintenance signs that will endure for years. The end result is a huge savings to our customer without sacrificing quality.
Yes, financing options are available for our larger sign purchases (over $1000.) . Contact us for further info and details on this program. We can have a representative promptly contact you to discuss your payment plan options and see if financing is right for you.
We do not print a catalog, but offer hundreds of products/options on our website. We believe that our site is actually easier to shop than a catalog; click on a category at the top of this page “Products”. Plus, we are constantly adding new products and options to our website, not just once or twice a year when a catalog would come out. If you want help in your search or need more information about a product, give our customer service dept. a call at 1-800-640-8180.
Yes, we do offer RUSH service if you are up against a deadline. However you must call and tell us your deadline while placing your order so we can determine your best shipping method and timeline. Depending on our current workload, RUSH service may not be available at all times of the year, please call first to inquire. Rush production service is not available on certain sign styles, Market Street, Monument or any carved signs. We can quote you a production timeframe when your order is placed. RUSH service charges will apply, contact us for a quote.
We will quote you an estimated production time when you order/approve your sign order. Our various signs can take anywhere from 2 days to 4-6 weeks, depending on the complexity of the sign you are ordering, and our current workload. We do our best to accommodate customers with delivery time frames/deadlines, however you the customer must let us know when ordering/approving your order if you do have a deadline you need your sign by.
If you need your sign faster, please let us know when you order. Depending on our production schedule at the time, we may be able to accommodate RUSH orders (extra charges may apply). All production times quoted are approximate, we may ship it sooner than our quoted time frame or after. We are dealing with complex machinery and computers to make your custom sign and occasionally unforeseen delays may occur.
No you are not. But keep in mind the more wording on the sign…the smaller the font size will be.
We have many mounting options available and we can also make recommendations based on your indivudual situation. Complete instructions are included with your order.
The art layout we make is for the production of your sign only. After your order has been completed and shipped, You can purchase high resolution artwork of your sign layout. Great for your own promotional use on print ads, web sites, invoices, letterheads, etc. We will send you several different high res. formats. The cost is $79. emailed to you. On certain products, you will have the option to choose high resolution emailed artwork when choosing your sign options in our online step by step process. Prices vary. Contact us for details.
We currently ship to all 50 US states and CANADA only. Additional ship charges and customs fees will apply for customers in CANADA (your shipping will be quoted on a per order basis). Additional shipping charges will also apply to Hawaii and Alaska shipments. Our current FREE ship promotion only applies to customers in the 48 contigious US states.
F.A.Q. for our ``New England Style`` signs
See why we use no wood in any of ours signs HERE. The small, large, jumbo and magnum size “smooth surface” signs are made using a computer cut high quality printed outdoor vinyl transfer applied to a 1/2″ thick PVC signboard. This is then covered with a clear laminate vinyl to add further protection. The Grand and Pro size signs use a computer cut high quality printed outdoor vinyl transfer applied to your choice of a composite aluminum 1/4″ thick signboard (Alumacorr) or a strong 1″ thick solid PVC signboard. These are rigid, strong and lightweight and handle all weather conditions very well. They will not rot, crack, splinter, warp or peel like painted wood does. We use the highest quality 8-year high performance vinyl (min. expected life span) on all signs. You also have the option to purchase the correct stainless steel hanging/mounting hardware in our sign accessories section.
Most New England Style “smooth surface” signs are shipped in approx 1-2 weeks on average from the date of your proof approval. Larger more elaborate signs will require some extra time. For our carved style signs, typically allow at least 4+ weeks production time (depending on current workload). If you need your sign faster, please let us know when you order. Depending on our production schedule at the time, we may be able to accommodate RUSH orders (extra charges may apply). All production times quoted are approximate, we may ship it sooner than our quoted time frame or after. We are dealing with complex machinery and computers to make your custom sign and occasionally unforseen delays may occur.
Yes, after your order is placed our graphic artist will design your sign and then email you a proof for your review/approval (within a few days of your order). The sign proofs you receive will reflect the options you chose while designing/ordering your sign. Changes can be made to your initial proof/layout if needed. We want you to be happy with your sign layout before we build your sign. After we get proof approval from you your payment is then due.
All of our largest sign products that do ship by freight are considered “curbside delivery,” which means that the driver will unload the shipment at the end of your driveway or the entryway of your building. They will usually only enter your property if they feel there is enough room to navigate their truck. Items difficult to move from the truck may require your assistance. Read more info on “What to do when your sign arrives by the freight/shipping company.”
Freight Delivery: Let us know at the time you place your order if you live on a narrow or winding road that may be difficult for a full-size truck to navigate. The freight company may need to switch to a smaller truck, and advance notice will save you a lot of time and money and make delivery go more smoothly. If you do not have access to a loading dock, it’s in your best interest to get additional people to assist you when delivery arrives. Any additional freight handling charges (above and beyond what was initially quoted) are the responsibility of the customer. e.g., lift gate charge, residential delivery charge, hold and redelivery charge, inside delivery, etc.. If you’d like your sign order delivered with a truck that has a lift gate on the back (to ease in unloading it) this will be $75. extra and must be chosen and paid for PRIOR to us shipping you your sign.
Please contact us for more info.
F.A.Q. for our Vinyl Banners
Our “Deluxe” style banners are made using a heavier 13 oz. vinyl material. We also have 15 oz and heavy 18 vinyl materials, please inquire about these. All of our banners use a state of the art printing system utilizing UV stabilized outdoor inks.
Most banner orders ship within 1-3 business days. If it’s going to take longer, we will tell you.
F.A.Q. for our Market Street Message Board Signs
All 4 sizes of our Market Street Church Signs are made using a digitally printed outdoor vinyl transfer applied to a 1″ thick solid building grade PVC signboard. They are rigid, strong and lightweight and handle all weather conditions very well. Our Market Street signs also include a complete starter set of magnetic letters/numbers allowing for an aesthetic “clean” look to your sign. No old fashioned plastic letters to yellow and blow away.
We do not presently offer our Market Street signs in a back-lit version. However, to light up our signs, we recommend you simply place some inexpensive low wattage outdoor LED landscape lighting on the ground in front of your sign (Solar or hard wired). This is a much more “user friendly” economical way to light up your sign. No more expensive bulbs or ballasts to worry about using this method.
Our typical production time on our Market Street signs can be from 4-6 weeks depending on current production schedule in our shop. We will quote you your estimated time frame when your order is placed.
With our current promotion, any Market Street Style sign order ships FREE! (in the US 48 states). The small size ships via UPS Ground. All of the larger sizes ship by freight are considered “curbside delivery,” which means that the driver will unload the shipment at the end of your driveway or the entryway of your building. They will usually only enter your property if they feel there is enough room to navigate their truck. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so. Read more info on “What to do when your sign arrives by the freight/shipping company.” If you’d like your sign order delivered with a truck that has a lift gate on the back (to ease in unloading it) this will be $75. extra and must be chosen and paid for PRIOR to us shipping you your sign.
Under normal use and service if the sign material used in our signs we offer should peel, fail or fade within one year of invoice/receipt date, under normal usage, we will repair or replace the product (at our option). Customer may be required to return defective product at their expense. We will then repair or replace the product and ship back to customer at our expense. EZSignsOnline LLC reserves the right to require visual documentation of the claim before assuming any responsibility under the provisions of this warranty. Removing and re-installing repaired or replacement parts is the responsibility of the owner. This warranty covers normal use and service. Slight warping of some of the signboard materials we use is considered normal (typically it is a result of the sun warming up one side of the signboard more than the other, most materials expand and contract like this).
We do not offer a warranty against any damage caused to your sign by weather (wind, rain, ice, snow, tornadoes, hurricanes, etc.), vandalism, graffiti, theft, vehicular damage, bullet holes, etc. Customer must contact EZSignsOnline LLC within thirty (30) days of damage or malfunction.
Upon delivery, incidental blemishes and scratches are considered normal unless they can be viewed from 20 feet or further under normal use conditions. You may notice some very small “air bubbles” in your sign vinyl, do not be alarmed, this is normal and they usually dissipate over time. EZSignsOnline.com LLC assumes no liability for damage caused by careless handling by the customer or installer or poor installation. In the event the sign and packaging is noticeably damaged during shipping it is the responsibility of the customer to refuse delivery causing the sign to be returned to us for repair or replacement. and to file a damage claim with the carrier. If you notice a problem with your sign after unwrapping it (concealed shipment damage, missing pieces, wrong size, etc.), please contact us within 3 days after receipt of your sign. Customer will be required to keep ALL packaging materials that came with sign for possible inspection by the delivery company insurance inspector if needed. It is also advised to not mount or display your sign until any and all carrier inspections have been completed (otherwise they may assume the damage was done while handling the sign well after delivery). Original shipping method/cost is not refundable.
We cannot give refunds for any of our custom sign orders simply because you changed your mind after you received it. All signs are custom built to order. It is up to you to make sure you are ordering the size and type of sign you want from the start. We do our best to accommodate customers with delivery time frames/deadlines, however you the customer must let us know when ordering/approving your order if you do have a deadline you need your sign by. Known expedited orders are handled and quoted a time frame on a per order basis. We are not responsible for any delays in the shipping chain after it leaves our shop. That is beyond our control.
We reserve the right to alter, change or update this warranty at any time at our discretion.
Customers are responsible for acquiring all applicable local permits for their new sign. Please do this prior to ordering and approving your new sign order.
Feel free to contact us if you have any further questions.