1. Your sign and shipping skid/container or boxes will leave our shop in perfect condition when they ship.

2. Upon arrival please inspect for any physical damage or incorrect quantity BEFORE SIGNING the delivery receipt from the driver. If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and Freight Company’s copy of the delivery receipt.

REMEMBER: You have the right to refuse delivery if there is OBVIOUS physical damage (before signing the BOL, Bill Of Lading).

3. A damage claim cannot be issued if you did not make note of any apparent mishandling of your sign shipment.

4. FOR CONCEALED LOSS OR DAMAGE:
As soon as possible after delivery, unpack and inspect your shipment. Should you discover any concealed loss or damage, report it to us immediately. We may need to request an inspection by the freight company within 15 days of the delivery date. While you wait for the inspection, make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.
 

5. Shipping damage to our well packed signs is very rare. But it does occasionally happen. Please contact us immediately if you have any questions or concerns along the way.

6. Any additional freight/handling charges (above and beyond what was initially quoted) are the responsibility of the customer.

e.g.: lift gate charge, residential delivery charge, hold and redelivery charge, etc.

Thank you for your business!